Privacy Policy

1. Overview

X Factor Trading is privacy-conscious by design. This policy explains what information we collect, why we collect it, and the choices you have. By using this website or joining a membership, you agree to the practices described here.

2. Information We Collect

• Contact details — your name and email address when you sign up, request information, or contact support.
• Billing details — payments are processed by third-party payment providers. We never receive or store your full card number; we retain only basic billing records such as amounts and dates.
• Account information — membership status, program selections, and platform or setup details you share with us so we can support your account.
• Basic usage data — standard technical information such as pages visited and device type, used to keep the site working and improve it.

3. How We Use Your Information

• To provide the membership, tools, indicators, and coaching you have enrolled in.
• To communicate about your account, billing, and service updates.
• To respond to questions and provide support.
• To improve the website and our programs.

We do not sell your personal information, and we do not use it for unrelated third-party marketing.

4. How We Share Information

We share information only with service providers that help us operate the business — for example payment processing and email delivery — under agreements that limit their use of your data to providing those services. We may also disclose information when required by law or to protect our legal rights.

5. Cookies

The website uses essential cookies and similar technologies to keep the site functioning. We do not use advertising trackers. You can block cookies in your browser settings, though some parts of the site may not work correctly without them.

6. Data Retention & Security

We keep personal information only as long as needed to provide the services, meet legal obligations, and resolve disputes. We use reasonable technical and organizational safeguards — including encrypted connections — to protect your information, though no system can be guaranteed completely secure.

7. Your Rights

You may request a copy of the personal information we hold about you, ask us to correct or delete it, or cancel marketing communications at any time. To make a request, email hello@xfactortrading.com and we will respond within a reasonable period.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The current version is always available on this page.